Inbound calls ring the rep who owns the lead
A warm lead calls back. The rep who owns them answers, not whoever's free.
(555) 240-0114
Maya R.
Rings her cell
Voicemail
Routed to the relationship, not the rotation
The rep who made the first call takes the second one.
- Every inbound finds the owner
- Rings the owner's cell
- History already on the record
Callback hours are respected
Inside hours, the rep's cell rings. Outside, voicemail. Never midnight calls.
- Per-rep callback hours
- Rings the cell inside hours
- Voicemail after hours
Missed doesn't mean lost
A missed call becomes a logged callback in the queue.
Questions
Does Pomo text missed callers?+
No. Pomo has no SMS. It routes the call to the owner and logs a callback when missed.
What if the rep who owns the lead is off the clock?+
The caller gets voicemail; the rep gets a logged callback. Nobody's cell rings at midnight.
Is this an IVR or an answering service?+
Neither. No menu tree, no hold music, nobody answering for you. Pomo rings the person who owns the relationship.
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