Inbound calls ring the rep who owns the lead
Most call routing sends a warm lead to whoever's free. Pomo routes the call to the relationship: the rep who owns the record, on their cell, inside their callback hours.
Routed to the relationship, not the rotation
When a lead calls back, Pomo looks up who owns the record and rings that rep. The person who made the first call takes the second one. No round-robin, no hunt group, no stranger asking the caller to repeat their story.
- Owner lookup on every inbound call
- Rings the owner's cell, not a shared line
- The caller's history is already on the record
Callback hours are respected
Every rep sets callback hours. Inside them, inbound calls ring through to the rep's cell. Outside them, the caller gets voicemail instead of a phone ringing at midnight — and the rep starts the next day knowing who to call back.
- Per-rep callback hours
- Rings the cell inside hours
- Voicemail fallback outside hours
Missed doesn't mean lost
A missed inbound call becomes a logged callback for the owning rep, so returning it is a queue entry, not a memory test. The loop closes in the same system the call came into.
Questions
Does Pomo text missed callers?+
No. Pomo has no SMS. It routes the call to the lead's owner so it doesn't get missed in the first place, and logs a callback when it does.
What if the rep who owns the lead is off the clock?+
The caller gets voicemail and the rep gets a logged callback. Callback hours are set per rep, so coverage is explicit — nobody's cell rings at midnight and no warm lead gets bounced to a stranger.
Is this an IVR or an answering service?+
Neither. There's no menu tree, no hold music, and nobody answers on your behalf. Pomo does one narrow thing well: it finds the person who owns the relationship and rings them. If you need 24/7 live answering, that's a different product.
See it on your own CRM.
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