Nothing gets auto-dialed. You decide what's next.
Reps and managers queue records on purpose, with a reason. Inbound calls ring the rep who owns the lead. Nothing dials itself.
Records selected in your CRM table
- Harbor & Pine Roofing(555) 240-0114
- Cedar Creek Exteriors(555) 240-0921
- Lakeview Gutter Co.(555) 240-0187
A reason, written down
“Quoted after the May storms — follow up before they re-bid.”
One shared reason for the whole batch
Queued for the team
3 calls assigned to Maya R. · starts 9:00 AM
Coached call, one at a time
Live transcript and coaching04:32
Scorecard on hang-up
Graded 6/7 objectives, growth areas attached
Inbound call
(555) 240-0114Harbor & Pine Roofing
matched to the lead’s owner
Record owner
Maya R.callback hours 9 AM–6 PM
Within hours
Rings Maya’s cell
Outside hours
Straight to voicemail
Queue with a reason
Select records in the CRM table and add them to the queue in bulk, with a shared reason, optional rep routing, and a start time. Every entry in the queue answers the question: why are we calling this person?
- Bulk add from the record table
- Shared reason on every batch
- Optional rep routing and start time
Callbacks that find the owner
When a lead calls back, Pomo routes the call to the rep who owns the record, on their cell, inside their callback hours. Outside those hours the caller gets voicemail instead of a random agent.
- Inbound routed to the record owner
- Rings the rep's cell within callback hours
- Voicemail fallback outside hours
Scheduled, not sprayed
Scheduled callbacks become queue entries with a time attached. Pomo dials one call at a time. That is a philosophy, not a limitation: high-stakes lists deserve a rep who is ready for each conversation.
Questions
Is Pomo a parallel dialer?+
No. Pomo dials one call at a time, on purpose. If your model is five lines at once, a parallel dialer like Nooks or Orum fits better. Pomo is built for lists where every conversation matters.
Can a manager queue calls for the team?+
Yes. Managers bulk-add records with a shared reason, route them to specific reps, and set a start time.
What happens to an inbound call after hours?+
The caller gets voicemail. Callback hours are set per rep, so nobody's cell rings at midnight and no lead gets bounced to a stranger.
See it on your own CRM.
A 30-minute setup call: we connect Pomo to your workspace, map your data, and you make your first coached call the same day.