Coaching that happens during the call, not after
Pomo listens to both sides of the call and coaches while it happens. Live transcript, suggested next lines, and objectives tracked against your rubric.
Maya · rep
When a big hail job lands, how do you source materials today?
Alex · Harbor & Pine
We’ve got a supplier we’ve been with for years.
Objection detected · incumbent supplier
Suggested next line
Ask what their lead time looked like after the May storms.
Maya · rep
Totally fair — after the May storms, how long did deliveries take?
Objectives · discovery rubric
- Open with recording disclosure
- Confirm the decision maker
- Surface the incumbent supplier
- Book the site walkthrough
The transcript runs while you talk
Pomo transcribes both channels in real time, rep and customer separately. You see what was said as it is said. No waiting for a post-call summary to find out where the call turned.
- Dual-channel: rep and customer transcribed separately
- Runs in the browser softphone during the call
- Feeds the scorecard after you hang up
Suggested lines when the call turns
When an objection surfaces, Pomo flags it and suggests a next line. The rep decides what to say. The suggestion is there when they want it and out of the way when they don't.
- Objection detection on the live transcript
- Suggested next lines, in context
- Nothing is auto-sent or auto-said
Objectives tracked against your rubric
Every call runs against a template: goals, objectives, and notes for that call type. Pomo marks objectives as the conversation covers them, so the rep always knows what is left.
- Per-call templates with goals, objectives, and notes
- Live objective tracking during the call
- The same rubric grades the scorecard afterward
Questions
Is this the same as listen, whisper, and barge?+
No. Listen and whisper need a manager on the line. Pomo's coaching runs on every call, whether or not a manager is free. Managers still get the recording, transcript, and scorecard afterward.
Can we use our own call scripts?+
Yes. Coaching runs on your templates: goals, objectives, and notes per call type. You set the rubric during onboarding and change it whenever you want.
Does the rep need a second screen?+
No. Coaching appears alongside the call in the browser softphone, next to the CRM record the rep is already looking at.
See it on your own CRM.
A 30-minute setup call: we connect Pomo to your workspace, map your data, and you make your first coached call the same day.