Coaching that happens during the call, not after
The next line shows up while the customer is still talking. Reps stop guessing.
Live04:32
Suggested next line
Ask about lead times after the May storms.
3/4
The transcript runs while you talk
Both sides, live. You see the call turn as it turns.
- Rep and customer, separate channels
- Live in the browser softphone
- Feeds the scorecard after
Suggested lines when the call turns
The customer pushes back. A next line appears. The rep decides.
- Objections flagged as they surface
- A suggested next line, in context
- Nothing auto-sent, nothing auto-said
Objectives tracked against your rubric
Your rubric, on screen. The rep always knows what's left.
- Your goals, per call type
- Checked off live
- The same rubric grades the scorecard
Questions
Is this the same as listen, whisper, and barge?+
No. Those need a manager on the line. Pomo coaches every call, manager or not, and the scorecard lands after.
Can we use our own call scripts?+
Yes. Coaching runs on your goals per call type. Change them anytime.
Does the rep need a second screen?+
No. Coaching sits next to the call in the browser softphone.
See it on your own CRM.
One 30-minute call with us. Your team makes its first coached call the same day.