The lead is yours. So is the callback.
Portal leads, sign calls, past clients: the team that calls first — and whose callbacks land with the right agent — wins the listing. Pomo queues new leads on purpose, coaches the call, and routes every return call to the agent who owns the lead.
Speed wins the lead. Ownership keeps it.
Industry studies are blunt: a portal lead answers for the agent who calls first, and minutes decide it. And once it's your lead, nothing burns trust faster than the callback landing with a stranger on the team.
Callbacks come back to you
When a lead calls back, Pomo routes the call to the agent who owns the record — on their cell, inside their callback hours. No round-robin, no whoever-is-free. Outside hours, the caller gets voicemail and the agent gets a logged callback.
- Inbound routed to the record owner, not a rotation
- Rings the agent's cell within their callback hours
- Voicemail fallback with a logged callback
Hour-one calls, queued on purpose
New portal leads become a call queue, not a spreadsheet. Select them in the CRM table, add them in bulk with the reason attached, route them to the right agent, start now. The first call goes out while the lead still remembers filling out the form.
- Bulk add with a shared reason and start time
- Route each batch to the agent who owns it
- Nothing auto-dials — a person decides, fast
Coached live, graded after
The live transcript runs while the agent talks. When "we're already working with someone" surfaces, Pomo flags it and suggests a next line. After the call, a scorecard grades the conversation against your rubric — buyer consult and expired listing each get their own.
How live coaching works
Questions
We're on Follow Up Boss. Does Pomo work with it?+
We connect Pomo to Follow Up Boss during white-glove onboarding: schema detection finds your people and phone fields, and we map them with you. It's a setup call, not a migration — and your leads stay in FUB.
Can the team lead queue calls for agents?+
Yes. Managers bulk-add records with a shared reason, route them to specific agents, and set a start time. Every entry says why the call is happening.
What happens when a lead calls back after hours?+
The caller gets voicemail and the owning agent gets a logged callback. Callback hours are set per agent, so nobody's cell rings at midnight and no lead gets bounced to a stranger.
Bring your team's CRM to the setup call.
We map it live, queue a real lead list, and your agents make coached calls the same day.