New brokers ramp on real shipper calls.
A new broker's first hundred shipper calls are the training program — if anyone's watching. Pomo coaches each call live, grades it after, and keeps the callback with the broker who owns the account.
Ramp is a hundred calls a day with no coach
A new freight broker is handed a phone and told to figure it out. Most wash out before the skill compounds — not because the calls didn't happen, but because nobody was coaching them. Every uncoached shipper call is training data thrown away.
A coach on every shipper call
The live transcript runs while the broker talks. When "we already have carriers" surfaces, Pomo flags the objection and suggests a next line. Objectives — lane, volume, current rate, decision maker — are tracked live, so the broker knows what's still uncovered before hanging up.
- Dual-channel live transcript in the browser softphone
- Objection detection with suggested next lines
- Live objective tracking against your call template
The scorecard after call forty-one
Every call gets graded against your rubric: per-objective scores, strengths, growth areas, the follow-up question that got missed. The broker sees exactly what to fix before the next dial, and the manager sees who needs help without scrubbing a single recording.
How scorecards work
Accounts stay with their broker
Prospect lists are queued deliberately, with a reason and a start time — no spray. And when a shipper calls back, the call routes to the broker who owns the account, on their cell, inside their hours. The relationship the ramp built stays where it was built.
- Bulk-queue shipper lists with a shared reason
- Scheduled follow-ups become queue entries
- Inbound routes to the account owner, voicemail fallback
Questions
Is this a roleplay simulator for new brokers?+
No. Pomo doesn't simulate shippers and we aren't building that. Every coached call here is a real one — recorded, transcribed, coached live, and graded. Brokers ramp on conversations that count.
Can Pomo keep up with 100+ calls a day?+
Pomo dials one call at a time from a queue your desk fills deliberately. Brokerages that measure success purely in connects-per-hour usually want a parallel dialer; Pomo is for desks where the account, not the dial count, is the unit of work.
What happens when a shipper calls back?+
The call routes to the broker who owns the account — on their cell, inside their callback hours. Outside those hours the shipper gets voicemail and the broker gets a logged callback.
Put a coach on the next hundred calls.
We connect Pomo to your system live, set up a shipper-call rubric with you, and your brokers make coached calls the same day.